"Administrators encourage divisiveness," she adds. "They don't encourage support groups of ER doctors and nurses, because imagine what would happen if they started talking about all the things that were wrong with the system and what needs to be done to correct it. Right now, it's hard to say, 'I need some time, and I need to not be punished for it.'
From the patient's perspective, is any real harm done? "I think it is," she says. "It hurts to be that vulnerable. It hurts to wait seven hours and see everybody else get taken. The message is, 'What is wrong with you doesn't matter.' And what you see while you wait! Yeah, I think it does do harm.