But the biggest change, says Szachta, is his new Bridging the Gap group: a five-week program aimed at helping clients adjust to life outside Crossroads.
"We could stay engaged and kind of soothe that connection, but the whole idea is to end that connection, the whole idea is to graduate and to move on," Szachta says. "We want to try to be as helpful as we can there, but be as helpful as we can while letting go -- because the whole idea is to let go."
The way he sees it, the program is constantly evolving. And, he'd like to think, improving. "We've got more staff, they're better staff, they're better trained and more experienced than they were five years ago," he says. "Hopefully in five years this will look like the Dark Ages."
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