By Sam Levin
By Sam Levin
By Sam Levin
By Jessica Lussenhop
By Sam Levin
By Timothy Lane
By Sam Levin
By Dennis Brown
This week's Commontary comes to us via 27-year-old chef Bobby Tessler. He says the day he bought a $12,000 1999 GMC van from Dave Sinclair Lincoln-Mercury, his nine-year-old stepson discovered a hypodermic needle under the seat. Dealer James Sinclair says he bent over backward to make things right. Take it away, fellas!
Bobby Tessler: We were going through the drive-through at McDonald's after my nine-year-old's baseball game and he picks up this syringe and says, "What's this?"
James Sinclair: I personally cleaned this car myself: I went through this vehicle; several of my workers went through this vehicle. We all missed it. The customer missed it: It took his kid to find it. So I apologized.
BT:I was, like, that's why the syringe was there! They did a rush job. So I said, "Maybe you can detail the car or give me a 30-day warranty." And he said, "I'm not going to give you a warranty on that car; it's a used vehicle. You bought it as-is. You can just come get your money back."
JS: He bought it as-is. There was no warranty. But I said, "I don't care what the paperwork says. I'll refund you all your money" which he didn't want to do. He kept saying "compensation," and I said, "100 percent refund, how much better compensation can you get?"
BT: I brought the car back so they could detail it. I asked if they could get the stains out of the carpet. I said, "You sold me a vehicle that has stains caked onto the carpet, and you sold me a vehicle that had an exposed needle under the seat." But there was also a noise under the front end of the hood, and the air conditioner needs to be recharged. But he'd just have his guys clean it. All I want is for them to compensate me for these things.
JS: I'm dumbfounded. I could legally say, "You bought the van as-is. Tough luck, have a nice life." But I never do it that way. I want to be able to go the local tavern at night and not have to worry about getting into a fistfight because of how I run my business. If I cross paths with this customer, what do I have to fear? I offered him a 100 percent refund and he didn't take it.
BR: Is this how they stayed in business? This is how they treat their customers? This guy was basically saying: "You're screwed, and I'm done with it."
JS: He's never said anything was mechanically wrong with that van. He's got to call me. If the Riverfront Timeshas mechanics who can fix it, then that's great. But if I don't know about it, I can't fix it for him.
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Ready for Entry
Never believed St. Louis would be home to an "international image coaching firm"? We too were blown away by a press release from Creve Coeur-based Anatomy of Style, which hawks fashion image coaching and "patented products for style planning."
Perhaps not surprisingly, Gini Linnabery Swancy's company does most of its business elsewhere, particularly Texas. "I am trying to do more closer to home," she said a few weeks ago, calling from her Mercedes Kompressor after work. Unreal loves a gal intrepid enough to drive a convertible under St. Louis rain, so we hung on for a few additional queries.
Unreal: How do you get to a client's inner fashionista?
Gini Linnabery Swancy: I've taken a lot of psychology classes on attraction. I've got a proprietary questionnaire that tests what women do. It drives us toward their personality, which is in line with a certain style. And of course shape is not too difficult. We can figure that out pretty well.
How much does this cost?
It depends on how you do it. I wanted this to be affordable for most any woman. We do lot of group things where it's $55 to come for coffee. If you hire me individually and I come in and do everything, it's about $895 for the whole makeover, and then $150 an hour for shopping.
It's not as fun as you think. That's why people hire me. I take really detailed measurements everything, like the distance between your neck and your chest, and so on. Then I do a lot of pre-shopping.
Do you ever get uncomfortable measuring?
No. As a matter of fact, I just finished shooting a video where I talk about taking measurements.
Yes, in conjunction with a great program called Connection to Success, which helps women dig out of the poverty cycle and earn a living wage.
What constitutes an "entry level" woman?
That's really difficult. We didn't want, like, a management-level person expecting a conference geared toward them. These are women who entered the workforce and are looking forward to becoming managers.
Now, a rear-entry woman would that be similar?
Well, I recently heard the term "rear-entry woman." Not to mention a reference in theRFT last week to a "wine-in woman."
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