I went into the store to ask about getting a new stem for my bike. I was directed to the back of the store where the mechanic was in a conversation about a race with another person in the store. I stood at the counter without him so much as acknowledging my existence for about 10 min. After the wait I politely interrupted and asked him if he could help me. The other person in the store (not the mechanic) apologized. I asked the mechanic if he would be able to help me. Then the two went back to chatting away! I certainly will not recommend this store to others or buy any equipment from the store. I am still infuriated from this experience.
Best Bike Shop - 2008
Gas prices are sky-high. The environment ain't doing so hot, either. Mesa Cycles feels our pain. "If you've got more people that ride, the better off everybody is going to be," says co-owner Adrienne Murphy. This is a serious cyclery, though, so come ready to ride. Prices start at around $370 and, depending on the level of customization, can be upward of $6,000, but Murphy says she guarantees these bikes will last longer than cheaper alternatives. Every employee is a rider, so expert advice comes standard. Besides offering customers a wide variety of bikes, accessories and components, the store also sponsors cycling events year-round and the Mesa Cycles Racing Team, which, according to the team blog, is "dedicated to fostering youth cycling development in the Midwest." The in-house service department repairs, overhauls and custom-builds bikes (among other services).
Contrary to B's experience, I've been very pleased with the staff at Mesa. I got back into cycling last year and bought my new Specialized from Mesa after Russ Murphy and I exchanged e-mails regarding what I was looking for. Two weeks ago, Chris Connelly put my teenage son on a new Specialized after making sure we had the right bike for his riding needs--and properly fitted. Mesa's service department has always treated me well, too, so they're consistent.I wouldn't make the drive over from MetroEast and spend my money at Mesa if Russ and crew gave me poor service and/or an attitude. I'm far from an elite cyclist, but Mesa Cycles has always taken time to make me feel welcome and they've earned my loyalty.
I do not think they deserve the title of best in the city. Service there is awful. The people treat me and everyone I know that used to go there (until we got pushed away because we are not 'elite' enough) horribly, often times ignoring us completely. I mean I spent $4,000 on a bike there and still had issues just getting basic service such as a fit done properly. On top of that I was not informed of a warranty for the $1K wheelset I bought from them, and it is not retroactive! So one day I break a spoke... And was basically told I was SOL and that it was my fault for not having done the research more. I refuse to go to Mesa anymore, and everyone I meet who is into cycling I try to steer away from them. Their attitudes (save for a very select one or two guys) are horrendous and I don't like being treated like a nuisance. In this economy, in a niche market, how can they afford to be such jerks? It is beyond me. Now I go to Big Shark or Maplewood for any bike needs.