Tuesday, November 29, 2011

Ticketmaster Fees Class Action Lawsuit: One Step Closer to Settlement, But Who Wins?

Posted By on Tue, Nov 29, 2011 at 2:32 PM

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Today is a good day for opponents of Ticketmasters online fees. Or is it? As part of an eight-year old ongoing class action lawsuit against the company, customers were notified of the terms of a proposed settlement. The suit claims that Ticketmaster's Order Processing Fee and UPS delivery charge are both "excessive and deceptive." And while they settlement does give customers the option of collecting vouchers toward future Ticketmaster purchases, it does not require the company to change its fee structure.

If you bought tickets through the company's website between October 21, 1999 and October 19, 2011, you are eligible for refund vouchers of up to seventeen Order Processing Fees (at $1.50 each) and UPS delivery charges ($5 each). They must be used on future Ticketmaster purchases. A full summary of the suit's progress and terms can be found on its official website.

Ticketmaster agreed in January of this year to the terms of the settlement, which do not involve any admission of wrongdoing. It also does not require the company to stop taking a profit on ticket fees -- it must simply add a disclosure in the FAQ section of its web site for three years making it clear that Ticketmaster may profit from processing and delivery fees.

If you were a customer of Ticketmaster during the period in question and would like to object to or opt out of the settlement, you have until February 16th. Otherwise, a final approval hearing is scheduled for May 29th, 2012.

More by Kiernan Maletsky

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