Support Local Journalism. Join Riverfront Times Press Club.

Monday, December 7, 2009

Audio: Woman Calls 911 to Get Her Burger Made Correctly

Posted By on Mon, Dec 7, 2009 at 3:15 PM

Woman Calls Cops on Burger King sound bite
Via Burger Club NY comes this audio recording of a 911 call placed by one very upset Burger King customer who couldn't get her Western Cheeseburger made properly. The dispatcher receives approximately 15,000 bonus points for how she handles this. Most people, I imagine, would have sent a deputy to arrest this woman.

click to enlarge IMAGE VIA
  • image via
Here's a partial transcript, mostly the highlights:

Caller: I'm over here at Burger King in  Laguna Niguel ... I'm at a drive-through right now. I ordered my food three times. They're mopping the floor inside and I understand they're busy -- they're not even busy. I've been the only car here. I asked four different times for them to make me a Wester Barbecue Burger. They keep giving me a hamburger with lettuce, tomato and cheese, onions.

I said, "I'm not leaving. I want a Western Burger." I just got my kids from Tae-Kwon-Do, they're hungry.

She gave me another hamburger, it's wrong.

The manager... whoever she is, she said, "do you want your money back?" I said "no, my kids are hungry and I have to jump on the toll freeway."

Dispatcher: OK, so what exactly is it you want us to do for you?

Caller: Send an officer down here. I want them to make me...

Dispatcher: Ma'am, we're not going to go down and enforce your Western Bacon Cheeseburger.

Caller: What am I supposed to do?

Dispatcher: This is between you and the manager. We're not going to enforce having a  hamburger. That's not a criminal issue there's nothing criminal there.

Caller: So I just sit here and watch?

Dispatcher: You need to calmly and rationally speak to the manager and figure out what to do between you.

Caller: She did come up and I said, "Can I please have my Western burger?" She said "I'm not going to dealing with [you]"... she walked away.

Dispatcher: This is not a criminal issue...

Caller: You're supposed to protect me...

Dispatcher: What are we protecting you from, a wrong cheeseburger?

Tags: ,

Support Local Journalism.
Join the Riverfront Times Press Club

Local journalism is information. Information is power. And we believe everyone deserves access to accurate independent coverage of their community and state. Our readers helped us continue this coverage in 2020, and we are so grateful for the support.

Help us keep this coverage going in 2021. Whether it's a one-time acknowledgement of this article or an ongoing membership pledge, your support goes to local-based reporting from our small but mighty team.

Join the Riverfront Times Club for as little as $5 a month.

Read the Digital Print Issue

June 9, 2021

View more issues


Never miss a beat

Sign Up Now

Subscribe now to get the latest news delivered right to your inbox.

Best Things to Do In St. Louis

© 2021 Riverfront Times

Website powered by Foundation