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Thursday, February 17, 2011

How to Handle a Negative Yelp Review

Posted By on Thu, Feb 17, 2011 at 7:00 AM

The rise of "amateur" review sites like Yelp and Urbanspoon has led to numerous tales of chefs and other business owners reacting to criticisms with outrage and even lawsuits.

The well-mannered restaurateur knows that the best way to handle unwarranted criticism is with a generous spirit and, ideally, a sense of humor. A prime example is this postcard that Chicago restaurant Longman & Eagle had printed and hands out with guests' checks. The text is from a Yelp review:

postcard.JPG

We saw this via Eater, and as Eater points out, the restaurant was even kind enough to clean up the spelling and grammar of the original Yelp post!

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