Man City vs. Chelsea: St. Louisans Desperately Search Craigslist for Busch Stadium Soccer Tix

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Yesterday, RFT received this e-mail from a reader who said he sent this note below to Busch Stadium's customer-service department.

We feel your pain.


I am writing to vent my extreme frustration at how the Chelsea Vs Man City ticket situation was handled.

As i write i have been sat here for 50 minutes in the "virtual queue" waiting for my random chance to pop on and buy 2 tickets for my wife and i to watch the Chelsea Vs Man City game. I am from England and moved here 5 years ago, living in England i never got the chance to see Chelsea, so i was very excited about the opportunity here.

After 50 minutes of waiting patiently by my PC i get the "congratulations!" message. I was very excited and called my wife immediately, she even suggested we upgrade ourselves to nicer tickets.

So imagine my frustration then, as i try to buy 2 tickets, and every single seating option is telling me it cannot be fulfilled. I even tried the "Best Available" option. Still can't get 2 tickets. Weird i thought, maybe they only have single seats available. My wife was still in her "virtual queue" so she said just to try and buy one. I tried every available option to buy just 1 ticket. Nothing. I tried every option for 3 and 4....nothing. Essentially i was unable to buy anything, even though clearly your inane system let me through to buy them.

I call customer service and the guy tells me you're sold out.

I tell him my predicament and in kinder words he basically told me i was SOL.

He mentioned the teams may have tickets available for sale at a later date and to check back, i asked if i could have them held since i was willing to pay anything and had been led to believe i could purchase tickets by your system.

He said no.

For fun, i then searched for the tickets.

Wouldn't you know it.....Hundreds 5 times the price you're selling them for. One guy was selling "Standing Room Only" for $110 each ($25 on your site) and had 53 tickets available.

53 god damned tickets, and i can't get 2 for me and my wife. Do you know how utterly frustrating that is? Why, oh why isn't there a ticket cap for things like this? Why would you possibly think this gentleman wants to take 52 friends to see a soccer game? It's mind blowing in its stupidity.

So here i am...

I still haven't closed the ticket page yet, quite unbelievable that this has happened.

If you think this business model is fair to the fans, then you are having an absolute laugh.

Of course the teams probably won't be laughing when half the stadium is empty and the scalpers out front of the stadium are throwing away unsellable tickets in the trashcans outside Busch Stadium.

This was quite frankly an outrage, the customer service was awful with no modicum of respect of empathy.

I just simply wanted somebody to know.

Thank you for reading.

Send feedback and tips to the author. Follow Sam Levin on Twitter at @SamTLevin.

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