Join Riverfront Times Press Club. Because No News is Bad News.

Monday, May 13, 2013

Schnucks Apologizes for Hackers, Suggests Customers Get New Credit Cards (VIDEO)

Posted By on Mon, May 13, 2013 at 8:45 AM

click to enlarge Scott Schnuck apologizes. - VIA YOUTUBE
  • via YouTube
  • Scott Schnuck apologizes.

If you shopped at Schnucks between December and March and are still using the same credit card, you may want to get a new one. Or at the very least, watch your statements and notify your bank of suspicious charges.

So says Scott Schnuck, in yet another video apology for the massive security breach that exposed roughly 2.4 million credit and debit cards at a majority of their stores in the St. Louis metro region and beyond. This latest apology released on Friday comes in the wake of new lawsuits alleging that the local supermarket chain was negligent in their handling of this cyber attack -- and waited too long to alert customers.

And while Schnucks says it blocked access at the end of March and increased security on its payment system, cards used before that date, the company warns, are still vulnerable.

See also: - After Massive Credit Card Security Breach, Schnucks Faces Class-Action Lawsuit - Cops: Boy, 5, Wandering Schnucks Alone at Night, Doesn't Know His Last Name - Massive Credit Card Security Breach May Have Impacted 2.4 Million People

Here's the latest Schnucks announcement, which was published and promoted on the company's Facebook page less than a week after it ran a full-page apology ad in the Post-Dispatch.

"I sincerely apologize for the inconvenience caused by the cyber attack on our card-payment system," Schnuck, chairman and CEO, says in the video.

He explains that since the issue was contained on March 30, "You can use your new cards with confidence in our stores."

New cards, that is.

"Cards used before March 30 are still subject to fraud unless canceled and a new number issued," he says. "If you've not taken that step, please watch your statements, and notify your bank of suspicious charges."

He adds, "I promise that Schnucks will be relentless in working to maintain a secure payment-processing system."

As we've reported, the breach reportedly impacted 79 of its 100 stores, putting millions of customers' card numbers at risk -- though not their names or addresses, the company says.

Continue for more details on the security breach and the full text of Schnucks' print apology.

Tags: , ,

Riverfront Times works for you, and your support is essential.

Our small but mighty local team works tirelessly to bring you high-quality, uncensored news and cultural coverage of St. Louis and beyond.

Unlike many newspapers, ours is free – and we'd like to keep it that way, because we believe, now more than ever, everyone deserves access to accurate, independent coverage of their community.

Whether it's a one-time acknowledgement of this article or an ongoing pledge, your support helps keep St. Louis' true free press free.

Read the Digital Print Issue

September 23, 2020

View more issues


Never miss a beat

Sign Up Now

Subscribe now to get the latest news delivered right to your inbox.

Best Things to Do In St. Louis

© 2020 Riverfront Times

Website powered by Foundation